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SAP offers CRM capabilities within its suite of business management tools, but it is not solely considered a CRM system.

The best CRM tools provide comprehensive solutions for managing customer and employee relationships, ensuring efficient communication and engagement.

CRM systems manage customer relationships, while MIS focuses on information management, but both can be integrated into HR operations.

CRM and EDM differ in their focus, with CRM managing customer and employee relations while EDM focuses on enterprise data management.

CRM can be considered part of HR when managing employee relations, communication, and engagement, similar to how it manages customer relationships.

MSW in HR refers to Master of Social Work programs focused on human resources, helping employees develop skills and enhance organizational effectiveness.

HR steel refers to building a strong and resilient HR department, focusing on robustness in managing employee relations and organizational stability.

COE, or Center of Excellence in HR, is responsible for providing best practices and guidance to improve HR functions and services.

Google tools like Google Sheets and Forms can be adapted for basic CRM functions, but they are not specialized CRM tools.

CRM and ERP systems often work together in HR to provide solutions for managing employee data, payroll, and operational efficiency.