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Excel can manage basic CRM functions like tracking communication and data, but it lacks the capabilities of dedicated CRM tools.

The seven C’s of HRM—Communication, Collaboration, Compliance, Competence, Commitment, Consistency, and Culture—drive workforce management success.

The seven pillars of HR cover essential functions like recruitment, compliance, training, payroll, performance, and workforce planning.

The five pillars of HR include recruitment, compliance, employee relations, training, and performance management.

Key HR functions such as recruitment, employee engagement, and compliance are vital for maintaining a productive workforce.

CHRO stands for Chief Human Resources Officer, who is responsible for overseeing all HR functions within a company.

HR SS refers to shared services in HR, which centralize workforce management functions like payroll, recruitment, and compliance.

CRM focuses on managing customer relations, while EMR focuses on employee management, both essential for business success.

CRM tools provide solutions for managing customer and employee interactions, ensuring efficient communication and data management.

CRM can be both a tool and a skill, as it manages relationships with customers and employees while improving communication.